At Venuston, we are committed to providing quality products and a seamless shopping experience. Our Guarantee & Return Policy ensures your satisfaction with every purchase. Please review our policy below for details on returns, exchanges, and guarantees.

Our Guarantee

We take pride in the craftsmanship and quality of our products. Each item undergoes a quality inspection to ensure it meets our high standards. If you receive a product that does not meet your expectations, please contact us immediately, and we will work to resolve any issues.

Return Policy

Your satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or exchange within 14 days of receiving your order.

Eligibility for Returns and Exchanges

• Non-custom items: Eligible for return within 14 days of delivery in their original, unused condition with all packaging intact.
• Custom and personalized items: Due to the unique nature of custom and personalized items, these products are only eligible for return if they arrive damaged, defective, or incorrect.

Return Process

1. Contact Us: Please reach out to us at support@venuston.com within 14 days of receiving your item. Include your order number, a brief description of the issue, and any relevant photos.
2. Receive Instructions: We will provide return instructions and a return authorization number.
3. Ship the Item: Please ensure the item is securely packaged and shipped with tracking. Customers are responsible for return shipping costs unless the item is damaged or incorrect.

Refunds and Processing Time

Once we receive and inspect your return, we will notify you of the status. Approved returns will be processed within 7 business days. Refunds are issued to the original payment method. Please note that processing times may vary depending on your bank or payment provider.

Exchanges

For exchanges, please follow the same steps as above. We will arrange for the replacement item to be shipped once your original item is received and inspected.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately with photos. We will arrange a replacement or refund at no additional cost to you.

Thank you for choosing Venuston. If you have any questions about our Guarantee & Return Policy, please contact us at support@venuston.com. We’re here to ensure your shopping experience is a positive one!