Welcome to our FAQ page! Here you’ll find answers to the most commonly asked questions. If you need further assistance, feel free to reach out to us at support@venuston.com.

1. How long does it take to process my order?

Most orders are processed within 1-3 business days. Custom and personalized items may take additional time, depending on the design’s complexity. We will keep you updated via email when your order is ready for shipping.

2. Can I make changes to my order after it’s placed?

Yes, if you need to make adjustments to your order, please contact us as soon as possible at support@venuston.com. We will do our best to accommodate any changes before your order is processed and shipped.

3. Do you offer international shipping?

Yes, we ship internationally! A flat rate of $16.99 USD is applied to all international orders. Please note that expedited shipping is currently unavailable for international orders. Delivery typically takes 10-15 business days, though times may vary based on customs processing.

4. Will I receive tracking information?

Absolutely. Once your order ships, you will receive an email with tracking details. You can use the provided link to track your order’s progress or check the status on our website.

5. How do I care for my products?

To ensure longevity, please follow any care instructions provided on the product page. For our custom wedding RSVP photo magnets, avoid exposing them to excessive heat or moisture to preserve the print quality.

6. What if my item arrives damaged?

If your item arrives damaged, please contact us immediately at support@venuston.com with photos of the damage. We’ll be happy to assist with a replacement or solution.

7. Do you accept returns or exchanges?

We want you to be completely satisfied with your purchase. If for any reason you’re not, please reach out to us within 14 days of receiving your order to discuss return or exchange options. Please note that custom and personalized items may not be eligible for return unless they arrive damaged or defective.

8. Are customs fees and taxes included in my shipping cost?

No, customs fees and taxes for international orders are not included in our shipping costs and are the responsibility of the customer upon delivery.

9. How can I contact customer support?

You can reach our customer support team at support@venuston.com. We’re here to help and will respond to your inquiry as soon as possible.

Thank you for choosing Venuston! We’re dedicated to providing an exceptional shopping experience and look forward to assisting you.